Frequently Asked Questions
How quickly will I receive my goods?
How much postage and packaging will I pay?
How will my goods be sent out to me?
What is your returns policy?
How long do I have to return unwanted goods?
How do I return my goods to you?
What happens if the items I order are out of stock?
Do you deliver internationally?
What methods of payment are accepted?
How do I contact you if I have any queries about an order?
How quickly will I receive my goods?
Where stock is available, products will be despatched within 2 working days of the order being placed.
How much postage and packaging will I pay?
All UK and European Union orders over the value of £15 will incur a delivery charge of £4.70 (inc. VAT 17.5%). Orders under £15 will be sent out via post at a charge of £2.50 per order for postage and packaging.
The cost of delivery is per order regardless of the number of items.
How will my goods be sent out to me?
Mainland UK - Courier service, except for orders under the value of £15, whereby orders will be sent out via post.
Northern Ireland - Post (This method of delivery is used as it offers the fastest delivery time).
What is your returns policy?
If you are not completely satisfied with your purchase you can return the item in a saleable condition along with your dispatch note within 28 days of the initial order for a full refund or exchange.
Goods purchased under a promotional offer will be refunded based on the terms of the promotional price. Your statutory rights will not be affected.
No credit will be given for goods returned in an unsaleable condition.
No credit will be given for items made to customers' original specifications i.e. 'specials' or split pairs.
The cost of any returns is the customer's responsibility and we advise using a delivery service that insures the value of the goods.
Goods should be returned to:
ONLINE RETURNS, Salts Healthcare, Richard Street, Aston, Birmingham, B7 4AA
How long do I have to return unwanted goods?
If you are not completely satisfied with your purchase you can return the item in a saleable condition along with your dispatch note within 28 days of the initial order for a full refund or exchange.
How do I return my goods to you?
The cost of any returns is the customer's responsibility and we advise using a delivery service that insures the value of the goods.
Goods should be returned to:
ONLINE RETURNS, Salts Healthcare, Richard Street, Aston, Birmingham , B7 4AA
What happens if the items I order are out of stock?
If the items you have ordered are out of stock we will place them on back order for you and dispatch them once they become available.
Do you deliver internationally?
Orders to be shipped outside of the UK or European Union are subject to different charges and so should be placed by emailing saltsdirectorders@salts.co.uk. You will then receive details of costing before you confirm the order.
What methods of payment are accepted?
We accept all major credit and debit cards except American Express and Solo.
How do I contact you if I have any queries about an order?
Telephone: +44 (0) 121 333 1584
Email: saltsdirectorders@salts.co.uk
Post: Salts Direct Orders, Richard Street, Aston, Birmingham, B7 4AA